Privacy Policy


Data protection and data security has a high priority with us. Our Shop Service continually optimizes its technical safety basics and therefore the data security of your data. You can be sure that we all applicable laws of the Federal Republic of Germany regarding data protection (German Data Protection Act (Act) and the Telemedia Act (TMG)) comply. Nevertheless, we are obliged to educate comprehensively.
Below you will therefore obtain information for storage and use of your data:

Personal data

We use the data you provide to fulfill your order and settlement. To fulfill the contract we share your information in keeping with the shipping company further, to the extent ordered for delivery of goods is required.
Depending on which payment service you select during the ordering process, we give to the settlement of payments for this payment collected data to the authorized credit institute and possibly commissioned by us payment service further or to the selected payment service. Some of the selected payment service provider to collect this data and even as far as you there to create an account. In this case, you have to sign in the ordering process with your new login for the payment service provider. It is so far the privacy statements of each payment service.

To register as a regular customer, or for the use of the newsletter service because of the legal situation for storing your personal data, we need your consent. An appropriate place such consent is queried. If you later decide to no longer want to take the power to complete, your consent at any time by sending an informal message to us (by e-mail, fax, letter or by phone). When registering for the newsletter, your e-mail address is used with your permission for advertising purposes until you unsubscribe from the newsletter (a link for it is at the end of each Newsletter).

Personal data (eg. As bank details, telephone and fax numbers or email addresses) will be kept confidential and, in no way further. They serve only to contact, if in the course of the order or delivery is required (delay in delivery, undeliverable or similar). Also occurs never passing any specified credit card data or bank account - except in cases of fraud and attempted fraud and the resulting criminal investigations necessary.

For promotional mailings we process your address. To the extent to external service providers (eg letter shops - these are the companies that print your address on the ads) are necessary, we select them very carefully and commit them to the careful and safe handling of data. As part of promotional partnerships, we occasionally provide selected partners the opportunity to send interesting offers to you. Of course, we must be scrupulously observed the provisions of the BDSG (Federal Data Protection Act), giving no further data on the address also known and disagree also a data storage by third parties. Of course, you are free to object to this use of your data. A call, email, fax or letter is sufficient and we will note your wish in our database. One sure way to not receive unsolicited advertising more, is the free entry into the Robinson list (www.ddv-robinsonliste.de). Reputable companies (so we) always same before promotional activities to this list from in order to protect you from unwanted advertising. Upon request, we will give you free information about the data stored by us. If you want this, please - to prevent abuse - by written notice. We will answer for this reason even in writing to ensure that the information also reaches the right recipients. We are also obligated to gratuitously to rectify at the request the data stored about you to block or delete them. may only delete the data that are related not (or similar statement) directly with a purchase - this in turn is prohibited by the tax legislation. Your request for information should be addressed to: SERENE HOUSE EUROPE AG, Brändistr. 18, 6048 Horw, Switzerland. Revocation of Consent The following consents you have expressly granted. We would like to point out that you can always revoke your consent for the future: Permission to e-mail advertising: You can sign up for the Serene House newsletter with advance bids and promotions. A cancellation of the newsletter at any time. You can find a link to it in every newsletter and an option to unsubscribe is also in the basic settings of your account permission to send advertising: We will send you regular customer information and special offers by mail. An unsubscribe at any time by phone, in writing or by e-mail possible.

Non-personal data

Each pageview access data about this process is stored in a log file. These data are not personal. In connection with the access we receive usage data that are stored for statistical purposes and may allow identification by IP address.

Credit check and scoring

If we make advance, z. B. when making a purchase on account, we get to preserve our legitimate interests if necessary, a credit check or a scoring based on mathematical and statistical methods in the Creditreform (Creditreform Koblenz Dr. Rödl & Brodmerkel KG , Rizzastr. 49, D-56068 Koblenz) a. To this end, we transmit the personal data necessary to a credit check or the scoring calculation to Creditreform and use the obtained information on the actual or statistical probability of default for a balanced decision on the establishment, implementation or termination of the contract. The credit report can probability values (score values), which are calculated on the basis of scientifically recognized mathematical and statistical methods and included in their calculation, among other address data. Your concerns will be considered in accordance with the statutory provisions.

SSL encryption

Personal data are encrypted in SSL (Secure Socket Layer) procedure in the ordering process and the customer account area. By using the SSL process your data before it is transmitted to our server so alienated that a third party can not be reconstructed. Under this encryption method will continue to ensure that your data will be sent exclusively to the server from which you requested. Upon arrival of your data on our server they are finally tested for complete and unaltered. Information is also available here:
https://support.google.com/chrome/answer/95617?p=ui_security_indicator&rd=1

If your browser is Internet Explorer, you recognize an encrypted data transfer to the yellow lock icon in the address bar of your browser (but often do not appear - if it does a right click in the page and selecting "Properties" - there is then the certificate and the encryption method shown). In addition, the address of http changes: // ... in https: // ... - this in all browsers.

Cookies / Google Analytics / Facebook / Instagram

We rely on our Internet sites partially'cookies' to provide web-based applications the ability to manage the status of an online visit and to allow a smooth navigation between the different services and content on the website and the Internet users permanently recurring settings to ask our website.

cookies

A cookie is a small data file that is transferred to the user's computer, if it is on our side. A cookie contains only information that is sent by our server itself to the computer of the site visitor. A cookie can not read private data. That is: If cookies are allowed by the user, we have no access to the personal information. We or the Shop module can also identify with the help of cookies the user's computer. The cookies are necessary so that the customer can fill the basket during a meeting with articles and manage - can without allowing cookies and the cart and the checkout will not work and your order can not be abandoned. Most browsers accept cookies by default. In the Security Settings temporary and stored cookies can be independently authorized or prohibited. If cookies are not allowed, so not be available in certain features on our sites available and some web pages may not be displayed correctly. If you want to accept cookies or can, you have to resort to the conventional ordering options (e-mail, phone, fax).

Our shop system uses "session related" cookies which are not stored on the computer of the website visitor. These temporary cookies will be discarded after leaving the page. So we can analyze usage patterns and usage patterns and improve our website constantly, improve the content and easier to use. We also use "persistent" cookies. These cookies remain on the user's computer to facilitate shopping and Registration Services at the next visit. The cookies can for example keep track of the products the customer has selected to purchase, while shoppt on. In addition, the customer must passwords on sites for which a registration is required, only entered once. Persistent cookies can be removed manually by the user. For more information, for example here: https://www.microsoft.com/info/cookies.htm.

Web analytics with Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses. "Cookies", text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a Google server in the USA and stored there. In case of activation of IPAnonymisierung on this website, your IP address will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other with website and internet related services to the website operator. Is undertaken as part of Google Analytics that your IP address will not be merged with other data from Google. You may refuse the use of cookies by adjusting your browser software; however, we point out that you can optionally use to their full extent in this case not all features of this website. You can also prevent the data generated by the cookie about your use of the website (incl. Your IP address) to Google and the processing of these data by Google, by downloading available at the following link browser plugin and install:
https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, the browser plug-in, you can diesen%20Link" target="_blank">here click to prevent the acquisition by Google Analytics on this website in the future. Here an opt-out cookie is stored on your device. Clear your cookies, you need to click the link again.

Use of Facebook plugins
On our site called Social Plugins ( "Plugins") the social network Facebook are used, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ( "Facebook") operated. The plugins are marked with a Facebook logo or the words "social plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins

When you visit a page of our website that contains a social plugin, your browser makes a direct connection to the Facebook servers. The content of the plugin is from Facebook directly to your browser and integrated into the side. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there.

If you are logged into Facebook, Facebook can assign to visit our site to your Facebook profile immediately. If you interact with the plugins, for example the "Like" - button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your profile on Facebook and shown to your Facebook friends.

Purpose and scope of data collection and the further processing and use of data by Facebook, and your rights and settings options to protect your privacy, please refer to the privacy policies of Facebook: http://www.facebook.com/policy.php

If you do not want Facebook the information gathered through our website directly associating your Facebook account, you must log out before you visit our website on Facebook. You can avoid loading the Facebook plugins with add-ons for your browser completely, for example with the "Facebook Blocker" ( http://webgraph.com/resources/facebookblocker/ ).

Using Instagram Social Plugins
On our site called Social Plugins ( "Plugins") are used by Instagram, which is from the Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ( "Instagram") operated. The plugins are marked with a Instagram logo, for example in the form of an "Instagram camera." An overview about the Instagram plugins and their appearance here:
http://blog.instagram.com/post/36222022872/introducing-instagram-badges

When you visit a page of our website that contains a social plugin, your browser makes a direct connection to the servers of Instagram. The content of the plugin is from Instagram directly to your browser and integrated into the side. Through this integration Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have Instagram profile or are not currently logged in Instagram. This information (including your IP address) is transmitted from your browser directly to a server of Instagram in the USA and stored there.

If you are logged in Instagram, Instagram can assign to visit our website your InstagramAccount immediately. If you interact with the plugins, for example the "Instagram" button press, this information is also transmitted directly to a server of Instagram and stored there. The information will also be published on your Instagram account and there appear to your contacts.

Purpose and scope of data collection and further processing and use of data by Instagram as well as your rights and ways to protect your privacy, please refer to the privacy policies of Instagram:
https://help.instagram.com/155833707900388/

If you do not want Instagram data collected via our website directly assigns your Instagram account, you must log out before you visit our website at Instagram. You can also add-ons completely avoid loading Instagram plugin for your browser, z. B. with the Script Blocker "NoScript" ( http://noscript.net/ ).